Octane Support

Octane reads your training plan, your wearables, your nutrition, the conditions and what you take together — one training recommendation a day, then a read of how you performed and how your body responded.

Contact us

Email privacy@careyos.com and a human will reply. If you’re signed in on the app, Settings → “Report a problem” sends us the technical context automatically, so you don’t have to explain version numbers.

Connections acting up?

• Garmin / Oura — open Settings → Connections in the app. A row marked “Needs attention” usually just wants you to reconnect; disconnect and connect again.
• Runna — Octane reads the private calendar link you pasted. If Runna issued you a new link, paste the new one over the old.
• Apple Health — check iOS Settings → Privacy & Security → Health → Octane, and open the app once so it can catch up.
• A workout is missing — pull to refresh on Today; most sources deliver within the hour.

Your data

You can delete your account (and everything in it) from Settings in the app. The details of what we keep and for how long are in the Privacy Policy and the Consumer Health Data Privacy Policy.